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TERMS AND CONDITIONS

 

Last update: April 2020

Thank you for visiting www.tailorsclub.uk

 

INTRODUCTION

Welcome to the Terms and Conditions of the website belonging to TAILORS CLUB POLAND Sp. z o.o. located at ul. Aleja Zwycięstwa 96/98 81-451, Gdynia, NIP No. [Tax Identification Number] 586-234-24-22 (“Conditions”). The following Conditions are applicable to this website. By using this website or placing an order for Products, you agree to be bound by the Conditions described below. If you do not agree to the following Conditions, please do not use our Website.

 

If you have any questions concerning the following Conditions before placing an order, please contact our customer service department via an e-mail at office(at)tailorsclub.uk or via a phone call. We inform that the local/international operators’ rates are applicable for all connections with the representatives of customer service department (network use fee may differ). The incoming and outgoing calls can be registered in order to monitor the quality and for training purposes.

 

A copy of the following Conditions should be printed for the purpose of using it in the future.

 

1) DEFINITIONS

2) WEBSITE USE

3) PRODUCT PURCHASE

4) PRODUCT DESCRIPTION

5) PRICE AND PAYMENT

6) DELIVERY

7) EXCHANGE, RETURN, AND CONSUMER COMPLAINT

8) THIRD-PARTY WEBSITES

9) PRIVACY POLICY

10) OUR RESPONSIBILITY

11) FACTORS OUTSIDE OF OUR CONTROL

12) GENERAL

 

1) DEFINITIONS

“Personal data” means the data that you provide during the registration process;

“Product” means a product available for sale on the Website;

“Supported countries” mean every country from our “List of supported countries”;

“We / us / store” means: Tailors Club

“Website” means the website that can be found at www.tailorsclub.uk or any other URL that can replace it;

“You” means the user of the Website.

 

2) WEBSITE USE

2.1. Access

You gain access to the Website in accordance with our Conditions. All the placed orders ought to be in compliance with these Conditions. Our Website should be used only by individuals residing in the supported countries. We do not accept orders from individuals who are from countries outside of the provided list.

2.2. Registration

2.2.1. By registering as a user of the Website, you certify that:

  1. the personal data provided during the registration process is real, accurate, up to date, and complete in all respects;
  2. you will promptly inform us about all changes in the personal data by contacting our customer service department representatives via an e-mail at: office(at)tailorsclub.uk.

2.2.2. You agree not to personate another person or entity or use a false name or a name you are unauthorised to use.

2.3. Our rights:

We reserve the right to::

  1. suspend, temporarily or permanently, the following Website (or any of its parts) with or without notice to you; you approve that we will not be liable to you or any third party for any change, interruption, or termination of the Website or any part; and/or
  2. revise the following Conditions at any time, in accordance with the point 13.9 – Our right to revise the following Conditions. If you disagree with the revised Conditions, do not use the Website. If you continue to use the Website, you will accept the revised conditions.

 

3) PRODUCT PURCHASE

3.1. Order placement

By placing an order via our Website, you warrant that:

  1. you have the legal capacity to enter into a legally binding agreement with us;
  2. you are at least 18 years old;
  3. you are a resident of one of the Supported Countries;
  4. you use our website from that country.

3.2. Contracting the agreement between you and us:

3.2.1. Once you place an order, you will receive a confirmation e-mail that we received your order. Remember that this does not mean that your order has been accepted for processing. Your order constitutes a purchase offer for a product. All orders are subject to our approval, and we will confirm such an approval by sending you a confirmation e-mail that the Product has been dispatched (“Order Dispatch Confirmation” e-mail). The agreement between us (“Agreement”) will be concluded once the order confirmation e-mail is sent.

3.2.2. The Agreement will concern only Products whose dispatch we will confirm in the Order Dispatch Confirmation. We will not be obliged to deliver any other Products, that might have constituted part of the order, until confirming the dispatch of such Products in a separate Order Dispatch Confirmation.

3.2.3. Rejection of the order may be a result of one of the following:

  • the product you have ordered is out of stock in the warehouse;
  • we are unable to authorise your payment;
  • a price error or description mistake have been identified;
  • you are not eligible under the criteria defined in the following Conditions.

3.2.4. If you need any information concerning the placed orders, contact us at: office(at)tailorsclub.uk

 

4) PRODUCT DESCRIPTION

4.1. We will make every effort to make all the details, descriptions, and prices of the Products appearing on the Website accurate the second that appropriate information is entered into the system. Despite the fact that we strive to make the Website as up to date as possible, the information appearing on the Website at a specific period of time can at times present the products inaccurately at the time of order placement. We will confirm the product price in the Order Confirmation.

4.2. We will make every effort to make the descriptions and specifications of the Products correct. Despite the fact that the colour representation on the Website is as close to reality as possible, the Products may slightly vary in real life from what is depicted on the Website.

 

5) PRICE AND PAYMENT

5.1. All prices on the Website are provided in PLN and include 23% VAT, but they exclude delivery costs that are specified separately (see delivery costs).

5.2. The price of any Products will be consistent with the price provided on our Website. In case when there is an incorrect price provided for a given product as a result of a typing error, we reserve the right to reject or cancel orders placed for the product featuring an incorrect price, regardless of whether the order has been accepted and whether your credit card has been charged.

5.3. The prices may change at any time, but the changes have no impact on the orders confirmed by the Order Dispatch Confirmation.

5.4. We make every effort to make the online shopping experience safe. Tailors Club cannot be held responsible for a dishonest use of our Website with a missing credit card, however, if the need arises, we will help the issuer of your credit card once the fraud is reported.

5.5. In case of ordering Products from our Website, the delivery to countries that are not EU Member States may be subject to import duties and taxes that are collected when the goods are delivered to a particular destination. You will be responsible for paying all import duties and taxes. Remember that we have no control over these payments, and we are unable to foresee their amount. Contact the local customs office in order to gain further information before placing an order. (Read more on taxes and duties.)

5.6. Remember that you need to observe all rights and regulations applicable in the country of delivery. We are not responsible for any infringements of these regulations on your part.

 

6) DELIVERY

6.1. We strive to deliver your order within 20 working days after the order placement and full payment.

6.2. In case of a delay in the delivery of the ordered goods, we will inform you about this fact as soon as possible. If the goods cannot be delivered within the planned period of time, we will inform you about the delay, and you can cancel the order or arrange a further delivery date with us.

6.3. For storage purposes, every requested product constitutes a separate order. We will always strive to combine multiple orders in one parcel. Due to the requirements concerning storage and packing, the products can be dispatched for several days and in more than one parcel.

6.4. Tailors Club insures each order for the period of delivery and until it is delivered to your address. We require a signature for all delivered goods. At that point, the responsibility for the purchased goods is transferred to you. If you are not the recipient of the parcel (e.g. in case of gift orders), the person providing the signature upon parcel delivery confirms the collection and is responsible for the order. Remember that we cannot offer delivery to post office boxes.

6.5. You can track your order with the tracking number provided by the courier. You will find your tracking number in your account or in the dispatch confirmation e-mail. Our couriers deliver orders during regular office working hours from Monday to Friday. There is no possibility to book a delivery date. Bundles that are not updated will be returned to our warehouse.

6.6. More guidelines concerning the delivery can be found on the Delivery Terms and Conditions webpage.

 

7) EXCHANGE, RETURN, AND CONSUMER COMPLAINT

7.1. Exchange

7.1.1. The Store allows Customers to exchange the purchased Goods if the Customer – after the delivery of Goods that are consistent with the placed Order and consistent with the content of the concluded agreement – claims that the Goods do not live up to the Customer’s expectations. In such case, the Customer has the right to exchange the purchased Goods for another product.

7.1.2. In order to avoid doubts, it is assumed that an improper size of the ordered Goods that is still consistent with the placed Order does not constitute a flaw of the sold item and cannot be esteemed as nonconformity of Goods with the agreement.

7.1.3. In case of flaws of the sold item and nonconformity of the Goods with the agreement, the provisions of the complaint procedure shall apply.

7.1.4. In order to exchange the product, the Customer should:

Report the desire to exchange the product within 14 days from the date the product is delivered by sending a completed exchange form to the following address: office(at)tailorsclub.uk.

The exchange form is available  HERE.

7.1.5. The Customer will receive a confirmation from a Store employee concerning the availability of the selected items for exchange. After receiving the confirmation, the Customer should return the Goods in question to the following address: TAILORS CLUB GARNIZON; Ul. C.K.Norwida 2; 80-980 Gdańsk; Budynek OMEGA; TEL: +48505194490, along with the sales receipt and a completed and signed exchange form (it is a necessary requirement).

7.1.6. In case of unavailability of a product for exchange selected by the Customer, a Store employee will inform the Customer about it via a separate e-mail. Then, the Customer can ask about the availability of another product for exchange or decide not to exchange in favour of a withdrawal from the Agreement. In case of a withdrawal, the Store will return the Customer the whole value of the order within 30 working days from the moment the Customer provides feedback concerning their decision not to exchange the Goods in favour of a withdrawal from the Agreement.

7.1.7. The Store accepts only items in original packaging for exchange. The items have to be in a complete and an unaltered state (that is the product cannot show any signs of use and should contain all elements with which it was delivered). Failure to comply with these guidelines will be the basis to reject the exchange.

7.1.8. The Store does not accept custom-made products for exchange.

7.1.9 The store does not accept returned COD parcels.

7.2. WITHDRAWAL FROM AGREEMENT AND ORDER RETURN:

In accordance with art. 27 of the Act of 30 May 2014 on Consumer Rights (Dz. U. [Journal of Laws] of 24 June 2014, item 827), the Customer, as a consumer entering into a remote agreement, has the right to withdraw from the agreement within 14 days from the date of order delivery, without providing a reason, and immediately return the purchased Goods in an unaltered state.

In order to return the Product, the Customer should:

7.2.1. Report the desire to withdraw from the Agreement within 14 days from the date of order delivery by sending a completed return form to the following address: office(at)tailorsclub.uk.

The return form is available  HERE.

The Customer should return the Goods in question to the following address: TAILORS CLUB GARNIZON; Ul. C.K.Norwida 2;80-980 Gdańsk; Budynek OMEGA; TEL: +48505194490, within 14 days from the date of reporting the desire to withdraw from the Agreement. The returned Goods have to be supplemented with the sales receipt and a completed and signed return form (it is a necessary requirement).

7.2.2. The Customer is obliged to secure the returned Goods from damage for the transportation period. The returned Goods have to be in a complete and an unaltered state (that is the product cannot show any signs of use and should contain all elements with which it was delivered). Failure to comply with the guidelines will be the basis to reject the return.

7.2.3. The Store will return the payment within 30 working days from the date of receiving the delivery from the Customer by using the same payment method as the one used by the Customer for the purchase of Goods. Paying with a voucher cannot be exchanged for cash, that is the Customer who paid (fully or partially) with a voucher can only exchange the purchased Goods for items as part of the used voucher. If the items selected by the Customer are more expensive than the returned Goods, the Customer has to pay the difference. 7.2.4. If the Goods selected by the Customer for exchange are cheaper than the returned Goods, the Store will return the Customer the excess value, however, only the value exceeding the amount of the used voucher.

7.2.5 The delivery cost of the returned Goods is not subject to return.

7.2.6. In case of custom-made products, there is no possibility to withdraw from the Agreement.

7.2.7. The Store does not accept returned COD parcels.

7.3. COMPLAINTS

The Store is held responsible for physical and legal flaws of the sold Goods, in accordance with the law provisions, including the Act of 23 April 1964 – Civil Code (Dz. U. [Journal of Laws] of 2014, item 121) and the Act of 30 May 2014 on Consumer Rights (Dz. U. [Journal of Laws] of 24 June 2014, item 827). Particularly, the Store is held responsible for the physical flaws that are a result of the sold Goods themselves, based on the inconsistency of the item with the Agreement.

In order to file a complaint, the Customer ought to:

7.3.1. Send a completed complaint form to the following address: office(at)tailorsclub.uk. The complaint form is available  HERE.

The Goods under complaint should be returned to: TAILORS CLUB GARNIZON; Ul. 80-980 Gdańsk; Budynek OMEGA; TEL: +48505194490, along with the sales receipt and a completed and signed complaint form.

7.3.2. The Store processes the complaint within 14 days from the date of order delivery.

7.3.3. In case of crediting the complaint, the damaged Goods will be repaired or replaced with a product of full value and, if it is possible (for example due to running out of stock or unprofitability of repair), the Store will return the Customer the equivalent of the Goods or, with the Customer’s consent, offer the Customer a selection of Goods available at the same price in the store.

7.3.4. Differences in appearance of the Goods delivered in accordance with the Order and resulting from different settings and parameters of the Customer’s device, especially differences in colour and hues, do not constitute a basis for complaint.

A complaint may not be credited if the assessment of Goods results in a conclusion that the complaint concerns:

  1. mechanical damage,
  2. damage resulting from a wrong adjustment of the model to body anatomy,
  3. damage (including discolouring) resulting from wrong use and maintenance of the Goods, if such information was attached to the Goods,
  4. damage resulting from a regular use, one that is not deviating from the natural wearing out and in line with the properties of the material used in the production of Goods.

9) THIRD-PARTY WEBSITES

The links to third-party websites on the Website are available exclusively for your convenience. If you use these links, you will leave the Website. We did not make an assessment of any of the third-party websites, we do not control, and we are not responsible for these websites or their content and availability. That is why we do not support and do not promote these website in any way. A similar situation concerns the materials and results that can be obtained while using these websites. If you decide to gain access to any third-party website that has a link located on the Website, you are doing it fully at your own risk.

10) PRIVACY POLICY

10.1. Controller of the personal data

10.1.1. The controller of the personal data of the users of the www.tailorsclub.uk Online Store is TAILORS CLUB POLAND Sp. z o.o., ul. Aleja Zwycięstwa 96/98 81-451, Gdynia, NIP No. [Tax Identification Number]: 586 234 24 22, KRS No. [National Court Register Number]: 0000775693, REGON No. [Statistical Identification Number]: 382787627 (hereinafter referred to as “Company”).

10.1.2. Contact details

Direct contact concerning personal data can be obtained at: office(at)tailorsclub.uk.

10.2. Personal data and privacy

10.2.1. The Company processes personal data for the purposes of:

10.2.2 providing services of managing Customer’s Account in the www.tailorsclub.uk Online Store, free Contact Form service, and the service of placing orders for products offered in the  www.tailorsclub.uk Online Store. The legal basis for personal data processing is the performance of an agreement (point (b) of Article 6(1) of the GDPR).

10.2.3 selling products offered in the www.tailorsclub.uk Online Store. The legal basis for personal data processing is the performance of an agreement (point (b) of Article 6(1) of the GDPR).

10.2.4. marketing. The legal basis for personal data processing is the Company’s legitimate interest – marketing of its own products and services (point (f) of Article 6(1) of the GDPR).

10.2.5 sending commercial information electronically – only after a prior User’s Consent. The legal basis for personal data processing is a consent (point (b) of Article 6(1) of the GDPR).

10.2.6. Providing personal data is voluntary, but necessary to conclude an agreement with the www.tailorsclub.uk Online Store.

10.2.7. Personal data is processed for a period that is necessary to fulfil an agreement and after that period for the purposes and time required by legal regulations or for the protection of possible claims or until the consent is withdrawn.

10.2.8. The process of persona data processing involves organisation and technical measures that are in compliance with the appropriate legal regulations, including encrypting the connection with SSL certificate.

10.3. Recipients of personal data

10.3.1. The recipients of personal data are:

10.3.2. entities providing and supporting the Company’s ICT systems for the purpose of providing services for the www.tailorsclub.uk Online Store as well as hosting provider,

  • people co-operating with the Company on the basis of civil-law contracts, supporting the
    on-going Company’s activity,
  • entities providing delivery services,
  • Przelewy24 belonging to PayPro SA Agent Rozliczeniowy – an entity providing online payment services,
  • PayU SA – an entity providing online payment services,
  • accounting firm,
  • entity providing mailing system.

User rights

10.3.3 Each person, within the scope under the applicable law, has the right to access their personal data and rectify, erase, or restrict the processing, the right to object to the processing of personal data, the right to transfer personal data, and the right to withdraw the given consent at any moment. Withdrawing the consent has no impact on the processing we carried out on the basis of the consent prior to withdrawal.

10.4. Cookies

The www.tailorsclub.uk Website uses the so-called Cookies. These files are saved in the memory of your device (computer, phone, etc.) and allow the user, among others, to benefit from all the functions of the Website. Cookies do not introduce any changes in the settings of the device. Cookies are used for statistical, marketing, and functional purposes. By using an appropriate function of your browser, you can delete Cookies at any time as well as block their use in the future.

10.4.1. In order to learn how to manage Cookies, use the help file of a given browser. You can learn about these information by selecting F1 in the browser.

10.4.2. If Cookies are not turned off, it means that the user agrees to their use.

10.5. Contact with the controller

10.5.1. In case of doubts connected with the processing of personal data, each person can ask the Company to provide information – at: office(at)tailorsclub.uk. Regardless of the above, everyone is entitled to lodge a complaint with the supervising authority – President of the Personal Data Protection Office.

11) OUR RESPONSIBILITY

11.1. We guarantee that each Product purchased via our Website is a product of proper quality and is appropriate for all purposes for which this type of products are usually delivered.

11.2. We shall not be held responsible for not following the care guidelines provided on the Product or on the Product packaging.

11.3. Our responsibility for the losses incurred by you as a result of a breach of the Agreement on our part is strictly limited to the price of the purchased product.

11.4. The above does not involve and does not limit in any way our responsibility for:

  1. death or personal injury resulting from our negligence;
  2. on the basis of art. 2 (3) of the Consumer Protection Act 1987;
  3. for fraud or fraudulent misrepresentation; or
  4. any case for which the exclusion of our responsibility would be unlawful.

11.5. We shall not be held responsible for indirect losses that are a side result of the main loss or damage, particularly:

  1. loss of profit or revenue;
  2. loss of company;
  3. loss of benefits or commissions;
  4. loss of predicted savings;
  5. loss of data; or
  6. loss of working time of an executive board or an office that may arise, including as a result of illicit  act (including negligence), breach of agreement, or other.

11.6. We will take all legitimate steps within the scope that is in our power to keep the details concerning your order and payment, but in case of lack of negligence on our part we cannot be held responsible for any losses incurred as a result of an unauthorised access by third parties to the details provided during gaining access and ordering from the Website.

 

12) FACTORS OUTSIDE OF OUR CONTROL

12.1. We shall not be held responsible for any non-execution or delay in execution of any of our obligations arising from the Agreement that is a result of events that are outside of the scope of our rational control (“Event of Force Majeure”).

12.2. The Event of Force Majeure involves any action, event, lack of event, negligence, or accident that is outside of our consistent control and involves in particular (without limitations):

  1. strikes, lockouts, or other industrial actions;
  2. social disorder, riots, invasions, terrorist attacks, or threats of terrorist attack, wars (declared or not), threats of war or preparation for war;
  3. fire, explosion, storm, flood, earthquake, landslide, epidemic, or other natural disaster;
  4. inability to use the railway, maritime transport, airplanes, motor transportation, or other means of public or private transport;
  5. inability to use public or private telecommunication networks; and
  6. acts, decrees, legislation, provisions or limitations imposed by any government.

12.3. The actions implemented as part of any Agreement shall be suspended for the time of the Event of Force Majeure. We will have the right to extend the time for the implementation of these actions for the time of the event. We will make every effort to end the Event of Force Majeure or find a solution, owing to which our obligations that are part of the Agreement can be fulfilled despite the Event of Force Majeure.

 

13) GENERAL

13.1. Intellectual property and the right to use it:

13.1.1. If it is not specified otherwise, the copyrights or other intellectual property rights on the Website belong to us or our licensors. Any access or use of the Website for any other reasons, apart from personal and non-commercial reasons, is forbidden.

13.1.2. No part of the Website can be duplicated or stored on any other website or any other public or private electronic data transfer system or website without our prior written consent.

13.1.3. You acknowledge and agree that the materials and content on the Website are made available only for personal and non-commercial use and that you can (if it is necessary for the purchase of a Product) download the materials and content only to one hard drive for that purpose. All other uses of materials and content of the Website are strictly forbidden.

13.1.4. You agree not to copy, reproduce, send, publish, screen, disseminate, use commercially, or create derivative materials and content. You agree not to help or facilitate third parties in the above-mentioned actions.

13.2. Compliance with the law

The Website can be used only for the purposes that comply with the law provisions. The user agrees to observe all applicable law provisions and acts concerning the Website and all transactions on the Website or via the Website.

13.3. Communication in writing

Appropriate provisions require that some information and notifications that we sent are in written form. By using our Website, you accept the fact that communication will mainly take place electronically. We will contact you via e-mail or will provide you with information by publishing notifications on our website. For purposes connected with the Agreement, the user agrees to this electronic means of communication and acknowledges that all agreements, notifications, information, and other means of communication with which we provide you via electronic means are in compliance with all legal requirements connected with written communication. This requirement has no impact on your statutory rights.

13.4. The transfer of Agreement:

13.4.1. The Agreement between you and us is legally binding for you, for us, and for our legal successors and cessionaries.

13.4.2. The user cannot transfer, cede, or encumber the Agreement or any rights and obligations resulting from it without our prior written consent.

13.4.3. We can transfer, cede, encumber, subcontract the fulfilment of the Agreement and all rights and obligations at any time of the term of the Agreement.

13.6. Severability clause

If any part of the following Conditions will be deemed unlawful, invalid, or for any reason unenforceable, then, such a statement will be deemed possible to separate from the following Conditions and will have no impact on the validity and enforceability of any of the remaining provisions of the following Conditions.

13.7. Waiver

No waiver on our part will be interpreted as a waiver of any proceeding or consequential breach of any provision.

13.8. Agreement completeness clause

We are intending to implement the following Conditions and all documents that are explicitly referred to in these Conditions for each Agreement. We are responsible for statements and statements made by our appropriately authorised agents, owing to which we ask you to request a written confirmation of all the possible changes in these Conditions.

13.9. Our right to revise the following Conditions

At any time, we have the right to revise and amend the following Conditions. You will be subject to the rules and conditions prevailing at the moment of order placement unless any changes of these rules or these conditions will be required by the law or government authority (in such a case they will regard your previous orders) or if we inform you about the changes of these rules and conditions before we send you the Dispatch Confirmation (in such a case we assume that you have accepted the change of conditions unless you inform us about it within 7 working days from the product delivery).